Come Work (and play) With Us!

Open Positions:

Weekend Shift Supervisor

Reports to: Operations Coordinator, Museum Director

Employment Classification: Part Time, Hourly

Schedule: 15-25 hours per week, weekend availability required, some weekday availability required.

Compensation and Benefits: $16-18/hour, with paid holidays.

Job Summary

The Guest Services Supervisor (GSS) manages all operations involving the Front Desk, including checking in visitors and members. They are responsible for managing and leading the weekend staff and volunteers, ensuring a positive and seamless experience for all museum guests.

Responsibilities

Manage the work of the Front Desk, including opening, closing, and visitor check-in during weekend shifts.
Follow Museum opening and closing protocols.
Lead and manage the weekend team, including staff and volunteers.
Model and train staff and volunteers in exceptional customer service practices.
Answer visitor questions and address any concerns.
Manage and implement any incident or emergency protocol, including documentation.
Ensure the museum, including exhibits, the front lobby, and restrooms, are reset and sanitized at closing.
Assist with set-up and operation of public programs and community events on weekends.
Contribute creatively to team planning within the Museum.
Other related duties as assigned.

Skills and Qualifications

Experience with point-of-sale software programs
Experience working on a team and managing staff
Experience working with children, especially preschool age, and a commitment to children’s learning through play
Strong interpersonal skills: helpful, calm, friendly demeanor
Positive work ethic, professional attitude, and willingness to learn
Ability to work well under pressure and prioritize tasks
Ability to adapt to different and changing environments (large crowds/ small crows)
Flexibility when solving problems
Accurate keyboarding, data entry, cash register, and cash handling skills
Good safety awareness and judgement, ability to assistant visitors in emergent situations
Ability to go up and down stairs, occasional sustained periods of prolonged standing, and infrequent lifting up to 25 pounds
CPR/AED/First Aid certified is a plus

Wonderfeet Kids’ Museum is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Application Instructions:

Email cover letter and resume to oliviac@wkmvt.org. Please attach documents as a PDF; name documents with your last name and title of document. Applications will not be reviewed without both a cover letter and resume. No phone calls, please. Application review begins immediately.

For more information or to apply for this opportunity, contact:
Olivia Cadena, Museum Director
oliviac@wkmvt.org

Visitor Experience Associate

Wonderfeet Kids’ Museum is seeking an energetic, fun, and flexible individual who values the importance of creating lasting memories for children and families through hands-on, interactive and engaging experiences. The ideal candidate is comfortable interacting and initiating conversations with children, and their caregivers, is approachable with a positive attitude, and has the ability to adapt to changes based on Museum needs, the ability to work in a fast-paced environment as well as in quieter, and more focused interaction, takes pride in their work and has high standards for visitor experience, resourceful and able to anticipate needs or potential problems; uses creative out-of-the box thinking to problem solve and a team player. The Visitor Experience Associate is responsible for maintaining a positive, welcoming and inclusive environment for all children and their caregivers to explore the power of play while engaging in hands-on experiences. Interacts with our diverse families to ensure a safe learning environment, create joyful experiences, and spark curiosity, imagination, and creativity. The Visitor Experience Associate is an important member of our team and plays a key role in staffing museum exhibits and maintaining exhibit cleanliness, safety, and accessibility, while supporting educational programs and events. Also supports admissions and membership but most importantly, promotes the lifelong love of learning and fun.

Responsibilities:

Visitor Experience Associates provide support to help ensure the smooth daily operation of the Museum and an exceptional visitor experience by:

Providing high-quality customer service to all Museum visitors
Following cleaning protocols to ensure a safe visitor experience for all, including but not limited to handling the Museum check-in process for visitors, cleaning exhibit surfaces, and enforcing Museum policies.
Answering visitor questions/concerns
Assisting visitors in exhibits and programs
Supporting the operation and staffing of the Admission Desk
Keeping visitors well-informed about Museum programs and activities in person and over the phone
Assisting with opening and closing of Museum exhibits and visitor spaces
Ensuring the cleanliness of the Museum’s public areas
Assisting with set-up, operation of, and occasional facilitation of children’s birthday parties, events, public programs and community events
Excellent communication skills, with an ability to engage with both adult caregivers and children

Qualifications:

Experience working on a team
Strong interpersonal skills: helpful, calm, friendly demeanor
Positive work-ethic, professional attitude, and willingness to learn
Ability to work well under pressure and prioritize tasks
Ability to adapt to different and changing environments (large crowds/small crowds)
Flexibly solving problems
Accurate keyboarding, data entry, cash register and cash handling skills
Good safety awareness and judgment and ability to assist visitors in emergent situations
CPR/AED/First Aid certified is a plus
Experience working with children and a commitment to children’s learning through play

Availability: Part-time (10-20 hours/week, with possibility of going up to 30); Must have availability on Weekends.

Other shifts may become available Tuesday-Friday. Available shift times can vary 9:30AM – 5:00PM or an occasional afternoon/evening.

Reports to: Guest Services Coordinator and Executive Director

Application Instructions: Email cover letter and resume to Guest Services Coordinator at oliviac@wkmvt.org. Please attach documents as a PDF; name documents with your last name and title of document. Applications will not be reviewed without both a cover letter and resume. No phone calls, please. Application review begins immediately.

Job Type: Part-time

Pay: Up to $14.01 per hour

Expected hours: 10 – 20 per week

For more information or to apply for this opportunity, contact:
Olivia Cadena, Museum Director
oliviac@wkmvt.org