Come Work (and play) With Us!
Open Positions:
Guest Services Coordinator
The Guest Services Coordinator makes up a frontline team, primarily responsible for ensuring that every visitor experience at Wonderfeet Kids’ Museum meets or exceeds expectations. The Guest Services Coordinator ensures the smooth daily operation of the Museum to ensure that the museum facility, policies, and procedures support an exemplary visitor experience. GSC works to support open-ended, child-directed play experiences within the Museum’s exhibits. Includes weekend supervision of staff, cash handling and supervisory/training role. Ideal Guest Services Coordinators are curious and playful people who enjoy working with people of all ages and backgrounds and who thrive in a team setting! The Guest Services Coordinator needs to be computer literate, solution-centric, and outgoing.
Responsibilities:
Assist Museum Director with overseeing daily operations of Museum
Providing high-quality customer service to all Museum visitors
Be knowledgeable regarding all aspects of the Museum
Answer phones & emails, tend to customer inquiries, and direct calls/emails as needed
Keep office supplies, tee shirts and staff supplies stocked and in order, coordinate with and order from third party vendors as needed
Track admission data
Keep up to date Museum calendar: oversee the booking groups, birthday parties, & events
Serve as Volunteer Coordinator
Provide assistance to the Museum Director and Museum Educator
Monitor various websites hours of operation, address, and reviews
Handle cash, ensure sufficient change and submit deposits daily
Ensuring the cleanliness of the Museum’s public areas by following cleaning protocols
Ensure a safe visitor experience for all, including but not limited to handling the Museum check-in process for visitors, cleaning exhibit surfaces, and encouraging Museum policies.
Keeping visitors well-informed about Museum programs and activities
Assisting with set-up, operation of, and facilitation of children’s birthday parties, Museum events, public programs, and community events
Excellent communication skills, with an ability to engage with both adult caregivers and children
Qualifications:
Experience working in an informal educational setting required; experience in early childhood education or non-profit strongly preferred
Positive work-ethic, professional attitude, and willingness to learn. Openness to learning new content and skills outside area of experience and comfort zone
Ability to work well in a busy/changing environment (large/small crowds) and prioritize tasks
Ability to engage children and adults in a welcome, energetic, friendly, outgoing, and professional manner
Accurate keyboarding, data entry, cash register and cash handling skills
Proficient in Google apps (Docs, Slides, Sheets), Square, DonorDock, Squarespace, and/or Jotform a plus
Able to write and respond to professional communications
Good safety awareness, judgment and ability to assist visitors in emergent situations
Ability to go up and down stairs and infrequent lifting up to 35 pounds
CPR/AED/First Aid certified is a plus
Experience working with children and a commitment to children’s learning through play
Those with grant writing, fundraising, or budget management experience encouraged to apply
Availability: Part-time (30-35 hours/week); Some weekends and/or weeknights may be required. Typical shifts: Tuesday-Sunday 9:30AM – 4:30PM.
Pay/Salary: $18-22/hr, part-time. Includes Paid Time Off and some paid holidays
Reports to: Museum Director
Application Instructions: Email resume and cover letter to the Museum Director at oliviac@wkmvt.org. Please attach a resume; name the documents with your last name and title of document. No phone calls please. Application review begins immediately.
Visitor Experience Associate
Job title: Visitor Experience Associate
Reports to: Guest Services Coordinator, Executive Director
Employment Classification: Part time, hourly
Schedule: 10-20 hours weekly, weekends required, with potential for after hours and/or additional shifts as needed.
Please see attached job description. Email cover letter and resume to Guest Services Coordinator at oliviac@wkmvt.org. Please attach documents as a PDF; name documents with your last name and title of document. Applications will not be reviewed without both a cover letter and resume. No phone calls, please. Application review begins immediately.
Shift Lead/Supervisor
Job Title: Shift Lead/Supervisor
Reports to: Guest Services Coordinator, Executive Director
Employment Classification: Part Time, hourly
Schedule: 10-20 hours per week, weekends required, with potential for after hours and/or weekday shifts
Please read attached job posting. Email cover letter and resume to Guest Services Coordinator at oliviac@wkmvt.org. Please attach documents as a PDF; name documents with your last name and title of document. Applications will not be reviewed without both a cover letter and resume. No phone calls, please. Application review begins immediately.
